- Posted by justin on January 19, 2007
Good post on how to get users to read the manual. The post is a little but it has some good points.
How to get users to RTFM
- Posted by justin on January 17, 2007
Ran across a great post on usability. http://codebetter.com/blogs/jeremy.miller/archive/2007/01/14/What-about-Usability_3F00_.aspx
Even though the author of the post calls it a rant, the snippet below is completely true and I have encountered it in almost every project I have been involved in.
“Don't fool yourself into believing that you know anything just because it's in a specification document. All a specification document is is a snapshot of what somebody thought at the time it was written, and it's very likely you'll learn something as you go along that invalidates or illuminates part of that document. By no means does the existence of a "spec" give you a license as a team to turn your brain off. I'm very rapidly coming around to the increasingly common opinion that functional specification documents do more harm than good.”